AMCOL Systems, Inc. Receives Customer Appreciation Award

AMCOL Systems Inc. was recognized at the LISTEN 2016 conference with a Customer Appreciation Award for going above and beyond in their advocacy and support of CallMiner. Starting in January, the AMCOL team hosted a webinar to help successfully facilitate companies in transitioning to real time analytics and offered referrals on experiences with CallMiner products. “We are very proud of our team for receiving this award,” said Rena Rickman Johnson, Chief Administrative Officer, “speech analytics assists in improving the patient experience as well as being an exceptional tool to ensure compliance and we feel honored to be able to aid in its success.”

Charles Felsberg, Auditing Manager for AMCOL Systems, was instrumental in the company achieving this award. As a certified Business Intelligence Analyst and 2-time LISTEN award recipient in 2014 and 2015, Felsberg has an extensive history with the company and working with CallMiner. Eureka CallMiner is an industry leading voice analytics software developer that helps businesses and organizations improve contact center performance. LISTEN is the industry-leading event for contact analytics executives, program owners, and analysts bringing together top organizations using and benefiting from speech and contact analytics.

Founded in 1976, AMCOL Systems is a leading provider of Self-Pay Collections, Bad Debt Recovery and Insurance Claims Resolution services. AMCOL prides themselves on being trusted advisors who deliver tailored, patient-centered financial solutions to benefit their partners and their communities. Quality certified through ACA International’s Professional Practices Management System and ISO 27001 Certified for Information Security Management, AMCOL is a leader in the healthcare receivables management industry and will help their clients accelerate cash flow and resolve patient accounts quickly and within all compliance standards. Additional information about the company can be found at: AMCOL Systems -amcolsystems.com.